Frequently Asked Questions
What is a Zip Line Canopy Tour?
A zip line canopy tour uses specialized equipment and cables to allow guests to experience the upper reaches of a forest. Each participant wears a harness and uses a pulley system to glide along six interconnected zip lines that stretch between elevated platforms. It is safe, fun, and thrilling!
How many zip lines are there?
You will ride 6 zip lines, cross 2 sky bridges, visit 9 platforms, reach a high point of 150 feet, and be in the redwood canopy for nearly 2 hours.
Are there any restrictions or requirements?
Participants must be in moderate good health at least 52 inches tall and weigh between 75 pounds and 250 pounds. For youth under the age of 14 a parent or legal guardian must accompany them on the tour. You must have the strength to pull yourself along the cable and slow yourself using a gloved hand to apply friction.
If you have had a recent bone or joint injury, are pregnant, or have a heart condition the canopy tour is not for you. For more information see our “readiness assessment” for details.
How do I get there?
From HWY 17 take exit 3 “Mount Hermon Road.” Remain on Mount Hermon Road for 3.5 miles until it “T’s” at “Graham Hill Road.” Turn left on “Graham Hill Road” and take your next left on “Conference Drive.” Continue on “Conference Drive” for ¾ of a mile and look for the check in signs on the right. Maps and additional information are available on our Directions Page.
What should I wear?
Please wear comfortable clothes (please no skirts, dresses, or kilts!) and closed-toe shoes. Long hair will need to tied back. We operate rain or shine so also please come prepared for the season and to be outdoors for two hours. Please remove jewelry and all objects from your pockets.
Can I bring a camera?
Sure! We recommend a small camera with a wrist loop or strap so we can secure it to your harness.
How safe is the tour?
All adventure activities have certain inherent risks. We have taken numerous steps to mitigate inherent risks. Our course was built by Bonsai Designs, Inc. and meets or exceeds the industry standards set by the Association for Challenge Course Technology. Our guides all complete a comprehensive training and certification program. You will also be asked to complete a “ground school” to learn the basics of zip lining prior to going in the air.
Are reservations required?
Yes. Tours are often full days or weeks in advance so reservations are required. Please use our online reservation system. If your group is larger than 8 please call us to reserve your tour or create a custom tour time at 831.430.4357. If you are trying to reserve online less than 72 hours prior to your departure please call us directly for availability.
When should I arrive for my tour?
Please arrive at least 20 minutes prior to your departure time. This will give you enough time to check in at our welcome desk and prepare for your tour.
What if I am running late?
Please call us at 831.430.4357 if you are going to be late. If you arrive late and we have to start a tour without you we will make every effort to put you on a later tour or reschedule for another date. No refunds are given for late arrivals. Please be advised that traffic on HWY 17 is often heavy and plan accordingly.
What is your cancellation policy?
We accept cancellations or changes in tour time/date up to two weeks from the tour date. Changes or cancellations within two weeks of the tour date are not available for full refund.
How do I pay?
We accept Visa and MasterCard through our online reservation system as well as by phone at 831.430.4357. On-site guests may also pay with cash or by check.
